Terms of Service for the Online Store
Table of Contents
- Parties to this agreement
- VAT and Pricing
- Product Condition
- Product Authenticity
- Ordering Products
- Pricing and Delivery Fees
- Delivery Terms
- Shipping
- Right of Return
- Return Shipping Costs
- Complaints
- Warranty
- Additional Terms
1. Parties to this agreement
Mjuk Group AB (Business ID: 2988359-9) (“Mjuk”, the “Service”, or the “Online Store”) sells furniture and interior design items (“Product(s)”) to private individuals over the age of 18 and to business customers. Throughout these terms, the buyer is referred to as the “Buyer” or the “Customer”.
Contact details of the Service Provider:
Mjuk Group Ab Email: hello@mjuk.com VAT number: 2988359-9 Address: Perämiehenkatu 12 E 533, 00150 Helsinki
2. VAT and Pricing
2.1 The Products sold in the Online Store are subject to the EU margin scheme for second-hand goods, as well as art, collector’s, and antique items. Under this scheme, no deductible VAT is applied (0% deductible VAT).
2.2 An exception applies to Products acquired through corporate partnerships rather than from private individuals. In such cases, the margin scheme does not apply, and VAT is charged according to the applicable rate in the destination country.
2.3 For all EU countries, prices shown in the Online Store include VAT (Value Added Tax). Transport, freight, and storage services are subject to VAT according to the rate of the destination country.
2.4 Products are shipped to the Buyer either from Mjuk’s own warehouse in Finland or directly from partner warehouses. Delivery fees are based on the distance and size/weight of the Product. The final delivery and freight cost is always shown at checkout before the Buyer confirms the order.
2.5 Mjuk reserves the right to modify prices and delivery fees at any time.
3. Product Condition
3.1 All Products sold in the Online Store are quality-checked and condition-rated by Mjuk before being listed for sale. Most of the Products sold by Mjuk are second-hand and are sold "as is".
3.2 Mjuk strives for full transparency, and any signs of wear or imperfections are disclosed to the best of its ability. Each Product is given a condition rating, and any known flaws are shown in the product images and detailed in writing under a separate condition description.
3.3 Condition categories include:
**Brand New/Unused: **Completely unused item, not previously in home use
Excellent: Item in great condition with little to no visible signs of use; minor flaws do not affect the overall appearance
Good: Item in good condition with minor wear from everyday use
Fair: Noticeably worn item with some cosmetic imperfections
Worn: High-quality item that shows significant wear, including visible scratches, dents, or other signs of ageing
4. Product Authenticity
4.1 Mjuk makes every effort to verify the authenticity of each Product based on information provided by the seller or through its expert network. However, Mjuk cannot always guarantee authenticity with absolute certainty.
4.2 If, after the purchase, the Buyer discovers any issue that significantly affects the value of the Product, the Buyer must notify Mjuk in writing by email within four (4) weeks of receiving the Product.
5. Ordering Products
5.1 Orders can only be placed through Mjuk’s official Online Store. An order becomes binding once the Buyer receives an order confirmation by email.
5.2 By placing an order, the Buyer agrees to these Terms of Use. In the event of pricing, calculation, or typographical errors on the Online Store, Mjuk is not obligated to fulfil the order based on incorrect information. Errors will be corrected before the order is processed. In such cases, the Buyer will have the opportunity to confirm or cancel the corrected order.
6. Pricing and Delivery Fees
6.1 Product prices do not include delivery charges. Delivery costs are calculated based on the size of the Product and the delivery address and are shown at checkout before the order is confirmed.
6.2 The selling price of the Product is based on the price at the time of ordering. If promotional discounts are active for similar items at the time of delivery, this does not affect the price of previously purchased Products.
6.3 Discount codes and other offers cannot be applied retroactively. Discounts cannot be combined with other offers and cannot be exchanged for cash.
7. Delivery Terms
7.1 The Buyer must be able to receive the Product within 14 days of ordering unless otherwise agreed.
7.2 In accordance with applicable EU legislation, the Buyer is obligated to cooperate in the completion of the sale. This includes, but is not limited to, providing accurate and complete contact and delivery information, accepting delivery, and taking reasonable steps to enable fulfilment. Failure to meet this obligation may affect the Buyer’s rights under these terms.
7.3 If the Buyer is unable to receive the Product within the above timeframe, Mjuk will charge a storage fee to cover associated costs.
7.4 Storage fees per started week (beginning from the third Monday after the order date):
€35 for large furniture items (pallet-sized)
€20 for medium-sized items (EUR pallet)
€10 for smaller items (under 0.5 m²)
7.5 If the Buyer fails to arrange delivery within a reasonable additional period, Mjuk reserves the right to unilaterally cancel the purchase. In such cases, Mjuk is entitled to compensation for storage costs, which will be deducted from the refund.
7.6 If the Buyer requested delayed delivery, any paid storage fees are non-refundable in case of return.
8. Shipping
8.1 Mjuk ships orders within the EU in cooperation with major international carriers such as DHL, FedEx, and UPS. The delivery partner will contact the Buyer and provide further details. A phone number must be provided at checkout to ensure successful delivery coordination.
8.2 Shipping costs vary based on destination, parcel size, and weight. Final costs are displayed at checkout.
8.3 Delivery times vary depending on the Product’s location and availability.
8.4 Mjuk is not liable for delivery delays or failure to fulfil obligations due to causes beyond its reasonable control, including but not limited to strikes, government actions, supplier failures, or technical disruptions.
8.5 Mjuk may ship items from a single order separately.
8.6 Mjuk accepts liability for loss or damage occurring during shipment.
9. Right of Return
9.1 In accordance with EU law concerning distance sales, the Buyer has the right to cancel the order within 14 days of receiving the Product, without giving a reason ("cooling-off period"). If the 14th day falls on a non-business day, the deadline is extended to the next working day.
9.2 The cancellation notice must be sent to hello@mjuk.com within this period.
9.3 Once received, the Product must be kept essentially unaltered until the return decision is made. If the item is used beyond what is necessary to verify its condition, Mjuk may refuse the return and the refund.
9.4 The Product must be returned in the same condition in which it was received, including all components, original packaging, and instructions. Items that require assembly must be returned disassembled and repacked in the original or equivalent packaging.
9.5 Please note: a restocking fee may apply, depending on your region and the item type. The restocking fee will be deducted from the refund amount.
The fee is based on item size:
Small items €20 Medium items €30 Large items €50
The fee will be automatically deducted from your refund.
10. Return Shipping Costs
10.1 If the Buyer returns a Product during the 14-day period, they are responsible for the return shipping costs unless the Product is defective.
10.2 Some Products sold by Mjuk are second-hand or outlet items and may show visible signs of wear. If such signs are described and shown in the product listing, the Product may still be returned, but at the Buyer’s own expense. These returns will not be considered complaints, and Mjuk will not cover shipping costs in such cases.
10.3 Mjuk will refund the original purchase price using the same payment method, unless the Buyer explicitly agrees to an alternative.
10.4 Refunds will be processed within 14 days of receiving the returned Product. Mjuk reserves the right to withhold the refund until the Product has been received or the Buyer provides proof of dispatch.
10.5 The Buyer shall not incur any charges for the reimbursement transaction.
10.6 If the Product's price has changed since the order, the Buyer will be refunded the original purchase amount.
10.7 Original shipping costs will not be refunded.
10.8 Returns do not apply to purchases made by institutions or business customers.
11. Complaints
11.1 Complaints regarding faulty or damaged Products must be submitted within three (3) days of receipt by email to hello@mjuk.com.
11.2 Mjuk is not liable for defects resulting from misuse or negligence by the Buyer.
12. Warranty
12.1 Mjuk offers a maximum warranty period of one (1) year for its furniture, corresponding to the minimum required under EU law, provided that the Buyer has explicitly agreed to this limitation.
12.2 By placing an order on Mjuk’s website, the Buyer accepts this warranty condition.
13. Additional Terms
13.1 All content provided by the Service including images, graphics, and text is protected by copyright and other applicable intellectual property laws.
13.2 Your personal data is processed in accordance with applicable data protection legislation, including the General Data Protection Regulation (EU 2016/679, "GDPR"). For more information on how Mjuk collects, processes, and protects your personal data, please refer to our Privacy Policy.