# Frequently Asked Questions 


## For Buyers 

### How is my order delivered? 

We ship within the European Union, partnering with major international carriers such as DHL, FedEx, and UPS. 
You can read more about our delivery options [here](/en/shipping-and-returns).  

### Can I return my order? 

If your order doesn’t meet your expectations, you have the right to return any product within 14 days of delivery. 

You can cancel or return your order within 14 days of receiving it. If the 14-day period ends on a weekend or public holiday, don’t worry – you have until the next working day to let us know. 

To return or cancel your order, just send us an email at hello@mjuk.com within that 14-day period. 

Please make sure the item is returned in the same condition as when you received it, and that all parts, the original packaging, and any manuals are included. 

Kindly note that some returns may be subject to a restocking fee depending on the item and your location. 

If you return your order, you’ll need to cover the return shipping and packaging costs. 

Please see our return policy [here.](/en/shipping-and-returns)

### What do the condition ratings mean? 


- **Brand New/Unused:** Completely unused item, not previously in home use
- **Excellent:** Item in great condition with little to no visible signs of use; minor flaws do not affect the overall appearance
- **Good:** Item in good condition with minor wear from everyday use
- **Fair:** Noticeably worn item with cosmetic imperfections 
- **Worn:** Shows significant wear, including visible scratches, dents, or other signs of ageing

### Is it safe to pay through your website?

Yes. All our payments are processed securely via Mollie, a payment service provider supervised by the Dutch Central Bank. Mollie is fully PCI-DSS level 1 certified, follows the European Banking Authority’s security guidelines, and complies with GDPR to protect your personal data. All information is encrypted and stored on protected Dutch servers, ensuring your payment details are handled with the highest level of security and reliability.

### Which payment methods can I use?

The options vary depending on your country, but you can always pay by credit/debit card and bank transfer. In many regions, Buy Now, Pay Later options like Klarna may also be available.
 
## For Sellers 

### Service area 

Our pickup service for consumers is currently available in Finland and Sweden. We're actively exploring the possibility of expanding to other European countries – stay tuned! 

### Can a company sell through Mjuk? 

Yes, absolutely! We’ve helped many companies sell furniture during office moves or renovations. 

Mjuk also partners with a number of furniture manufacturers and retailers. It’s easy to sell customer returns, showroom pieces, items with small production or transport-related defects, or end-of-line models through us. 
 
You’ll find more information about our B2B services [here](en/b2b).

If you have any other questions, email us at hello@mjuk.com.

Subscribe to our newsletter and get 10 % off your next purchase. You’ll also be the first to hear about top deals and exclusive offers. Win-win!

This offer cannot be combined with other promotions.

10 % off your next purchase 

Here you’ll find answers to the most common questions.

Frequently asked questions

Below you can track the status of your products and conveniently schedule a pick-up time.

What would you like to do today?

Our pricing model aims to find a balance that enables both a fast sales time and the best possible sales revenue. Mjuk only receives a commission when the furniture is successfully sold.

By selling through Mjuk, you earn 60% of the net sale price up to €700, and 70% of the amount exceeding €700, excluding any pick-up fees if you choose pick-up for your furniture.

The pick-up fee depends on the size category of the furniture: small items €15, medium-sized items €45, and large items €69. Small items are always carryable by one person, whereas large items always require two carriers. Medium-sized items fall between these categories. If you deliver the furniture yourself, the pick-up fee is fully deducted from Mjuk’s share, and you earn the full 60–70% of the net sale price. Pick-up fees are only deducted from the sales revenue, so you do not pay for pick-up separately.

An 11.9% (VAT included) transaction, storage, and insurance fee has been added to the prices shown in the webshop. The price estimate is always given based on the net price of the furniture and the transaction fee does not affect the seller’s proceeds. Of course, you don’t pay anything if, for some reason, your furniture does not get sold, since Mjuk only takes its share from successful sales.

### Frequently asked questions about pricing

#### What is the estimate based on?

The preliminary sale price is estimated based on the condition, age, brand, market price, and demand of the furniture. We also closely monitor specific click counts on our website to determine which types of furniture attract the most interest.

Furniture is always listed for sale at or above the estimated price, except in cases where inspection shows that the furniture is in considerably worse condition than was indicated by the seller’s information.

We always strive to get the best possible price for the items, but the price may be gradually lowered if the furniture does not find a new home at the higher price.

If the condition rating of the product does not decrease during quality inspection, Mjuk will keep the sale price on the website at the estimated price for at least one and a half months, or, correspondingly, at least 9 weeks for premium products.

Our pricing model aims to find a balance that enables both a fast sales time and the best possible sales revenue.

#### Is there a floor price for the item being sold?

Our service is designed so that Mjuk is always in the same boat with the seller. We want the items to sell quickly, but you also get a good price for your furniture.

After publishing the product, Mjuk actively monitors the demand and click rates of specific furniture and may gradually lower the price if the furniture does not sell despite active marketing.

For premium products, the floor price is at most 30% lower than the lower limit of the original price estimate range. Premium products mainly include internationally recognized or unique vintage or design furniture.

Other products with a high resale value may also receive premium classification on a case-by-case basis. Mjuk always notifies the seller separately if the furniture is classified as a premium product.

Mjuk reserves the right, for special situations, to lower the sale price of regular furniture by up to 70% from the original estimate’s lower bound during the process. However, the price is never lowered this far unless the furniture’s condition was significantly worse than expected or it has remained unsold despite active marketing for more than six months.


In this view, you can see your furniture sent for evaluation. The price estimate will appear below once our experts have assessed the products. After accepting the sale, you can choose a suitable pick-up time below. You can also choose to deliver the furniture to our warehouse yourself. Filters can be used to customize the view.

Finnish Adea creates timeless and beautiful sofas, armchairs, and other home furniture. Adea’s furniture combines interesting details with top-quality materials. Adea is also known for eco-friendly and high-quality designs that last for many years. Used Adea furniture is a guaranteed high-quality and durable interior choice!

Need a circular economy partner? Let us know! Or need to furnish your spaces responsibly? Submit a request.

Buy used furniture and sell your excess furniture at the same time. Mjuk's unique circular economy model solves all your company's furniture challenges.

When a client’s space must be furnished cost-effectively and ecologically, Mjuk is the answer. Office chairs or a statement design sofa for the lobby, Mjuk has it all. Our design partners enjoy permanent discounts and benefits. Contact us about services for designers.

The responsible partner for designers

We tailor a service package for design offices. Design partners get bypass access to unpublished furniture. Mjuk finds furniture fitting your clients' needs.

Need to furnish your office responsibly and environmentally friendly? Mjuk’s project sales handle all furniture shortages swiftly. We manage the project from planning to installation and recycling old furniture. We have desks, chairs, cabinets, sofas, and more. Ask about project sales.

Tailored services for your company’s furniture needs

If the endless e-commerce furniture browsing overwhelms, let our project sales team handle it. Besides our published range, your company gets early access to unreleased furniture.

Flexible payment options

Mjuk offers flexible payment options for corporate clients as well. Contact us for more information about project sales.

Mjuk handles the entire sales process for your furniture. Furniture makers, resellers, offices, restaurant and hotel businesses—we pick up your furniture at a time that suits you, so you can get rid of it immediately! Our team inspects, cleans, photographs, stores, and sells your furniture. After successful sales, your share is promptly paid, so you can focus on your business. Hundreds of used furniture items are sold weekly through Mjuk.

Sell your company's office furniture with Mjuk

Office desks, chairs, cabinets, and shelves. Mjuk finds new homes for all furniture.

Do you have an extra adjustable desk or a lobby sofa that's too small? Need the whole office emptied for a move? Mjuk sells large and small complete office furniture collections for you.

Sell your company's used furniture with Mjuk

Mjuk picks up and sells your company's excess office furniture

Do you have unused office furniture lying around or is your company moving to new premises? With our unique circular economy solution, you can get rid of office furniture without extra work. We pick up, document, store, and sell your furniture—and of course pay your share of the sale. Mjuk only earns commission on successful sales—no invoices from us.

We serve companies across various industries

Mjuk cooperates with companies from many industries. Our services suit furniture manufacturers, resellers, designers, offices, as well as restaurant and hotel entrepreneurs. Need a circular economy partner? Let us know! Or need to furnish spaces responsibly? Submit a request.

Tailored services for your company's needs

Choose Mjuk's project sales for customized service for your office furnishing. Our experts assist you in all aspects. Our selection includes desks, chairs, cabinets, sofas, and armchairs. Ask more about project sales or select from thousands of used furniture online.

Mjuk is the most responsible partner for designers

When a client’s space needs cost-effective and ecological furnishing, Mjuk is the answer. Office chairs or a statement design sofa for the lobby – Mjuk has it all. Design partners get permanent discounts and more benefits. Ask about our design services.

The easiest way to buy and sell used furniture

Products sourced directly from brands, such as returns or overstock from furniture manufacturers and retailers.

All of Mjuk's super deals and current offers gathered in one place. Offers are valid for a limited time only, so act quickly! All sale products also have a 14-day return policy and free pick-up from the warehouse.

We provide home delivery either with our own transport or through a trusted partner, choice available.

Delivery

Home delivery by Mjuk or its partner depending on delivery address

You can pick up your order yourself from our warehouse during opening hours.

Pick-up

At Mjuk, you'll find quality-checked chairs for dining, lounging, or working. Armchairs can quickly change the appearance of the living room, and can also be placed in bedrooms or even children’s rooms. Easily and affordably refresh your dining area with our quality and reasonably priced furniture. Multiple material options and styles ranging from classics to modern bar stools.

You will also receive confirmation and delivery details via email

Mjuk home delivery with carrying

Posti home delivery

Home delivery with logistics partner

Pickup from Mjuk warehouse in Vantaa

Pickup from Mjuk warehouse in Rosersberg

Subscribe to our newsletter and get a **10 % discount code**, plus exclusive access to special offers and updates. Cannot be combined with other promotions.

Interior inspiration straight to your email

Subscribe to our newsletter and get a **10 % discount code** plus access to exclusive offers and news. Offer cannot be combined with others.

Subscribe to our newsletter to get a **10 % discount code** and access to exclusive offers and news. Not combinable with other offers.

Subscribe to our newsletter and get a **10 % discount code**, plus exclusive offers and news. Cannot be combined with other offers.

Join the circle of trust

The product shows clear signs of wear and/or noticeable signs of use in appearance

Mjuk makes buying and selling second-hand furniture easy. We handle the door-to-door process including pick-up, cleaning, photographing, sales, and delivery. We want to challenge traditional perceptions of used furniture by making selling easier than disposing and buying second hand simpler than buying new. A true win-win!

How does Mjuk work?

Selling through Mjuk is easy – just fill out our sales inquiry [here](/request), and we will return with a price estimate within one business day. Once you accept the offer, you can select a pick-up time that fits your schedule. You won’t receive any invoices from us since any pick-up fees will automatically be deducted from your share before payment. Currently, pick-ups are available in the Helsinki metropolitan area, Turku, and Tampere.

How do I sell through Mjuk?

When you buy through Mjuk, you can always be sure of the high quality of the items. All our webshop products have passed professional quality inspection, cleaning, and detailed photography. We offer flexible payment and delivery options. Your furniture find can be delivered within days, and with Mjuk Home Delivery, we carry it right into your room.

Why shop at Mjuk?

Delivery costs vary depending on service area and are based on postal code. Costs are calculated automatically, and you can check final delivery charges on the product page using the calculator. If an item ships from a warehouse in another country, a small freight fee is added based on the furniture size.

What does delivery cost?

As a seller, you receive 60% of the product value up to €700 and 70% of the amount exceeding €700. Pick-up fees depend on the furniture size and are deducted from earnings at payout. You can always see your estimated proceeds on your Mjuk account. A transaction fee is added upon listing, paid by the buyer, and does not affect your earnings.

How much share do I get from the sale?

We sell furniture in all categories from lamps and rugs to storage and sofas. We do not accept beds, appliances, very large furniture like oversized shelving units or very heavy cabinets. Furniture must be portable by two people. We also do not accept items with large glass elements or severely damaged furniture.

What furniture does Mjuk accept for sale?

Here you will find answers to the most common customer service questions. From starting sales to sales earnings and the benefits of selling with Mjuk.

The overall condition is good, but minor signs of everyday wear are visible

Price guarantee: If you find the same product cheaper, we will refund the difference - [learn more](/service)

Mjuk is a unique marketplace for high-quality second-hand furniture, where circular economy meets the ease of modern e-commerce. Whether buying or selling furniture, Mjuk offers the easiest and most reliable way in the market.

Browse our curated selection of thousands of unique, quality-checked, and cleaned furniture and find reliable interior treasures easily. We offer secure payment options, home delivery, and 100% satisfaction guarantee with a 14-day return policy. Make your interior discovery today!

Make your interior discovery among thousands of quality-checked products or effortlessly sell your own furniture with Mjuk.

Forget hassle and confusion, we take care of everything for you. Mjuk picks up the furniture from your home at a time convenient for you and handles everything from transport to cleaning and marketing. You get paid directly to your bank account when your furniture finds a new home through us.

Finally, an easy way to buy & sell second hand furniture

Every product is professionally inspected for quality, cleaned, and carefully classified by condition before being sold

We will email you a magic link that logs you in without a password

Something went wrong

Link sent!

Log in easily

Buy and sell second-hand furniture with ease. Design, vintage, and more.

Mjuk - The easiest way to buy and sell second-hand furniture

All furniture goes through an inspection process and is thoroughly cleaned before being listed for sale. We use professional cleaning products on the furniture. We do not accept furniture that is structurally damaged or broken, and we inspect the frames to ensure high quality and durability. During quality inspection, products receive a condition rating and any scratches, stains, or defects are detailed. All products of course come with a 14-day return policy and satisfaction guarantee.

### What the condition classes mean:

- **Brand new:** Completely unused item, not previously in home use.
- **Excellent:** Item in great condition with little to no visible signs of use; minor flaws do not affect the overall appearance.
- **Good:** Item in good condition with minor wear from everyday use.
- **Fair:** Noticeably worn item with cosmetic imperfections.
- **Worn out:** Shows significant wear, including visible scratches, dents, or other signs of ageing.

With Mjuk's product alert you stay up to date. Subscribe to email notifications when products from your favorite brands or other furniture of interest are added to our shop – be among the first to see new arrivals! Fill in the info below to join our mailing list. You can add criteria to your alert as follows:

1. brand
2. product category
3. color

Adding a category or color filters hits to your chosen brands only when other criteria are also met. You won’t get notified of brand new products that don’t match other conditions.

For example, an alert for "artek, sofas, tables, muuto" yields results like “artek sofa”, “artek table”, “muuto sofa”, etc. Adding color “white” means this condition must also be met.

You can add multiple alerts with the same email address.

On this page you can edit your saved product alerts to stay updated with new arrivals. You can add criteria to your alert as follows:

1. brand
2. product category
3. color

Adding a category or color gives hits from brands you want only when other conditions are met. You won’t be notified of new products from your favorite brands if other conditions are not fulfilled.

For example, an alert for “artek, sofas, tables, muuto” gives results like “artek sofa”, “artek table”, “muuto sofa”, etc. Adding color “white” means this condition must also be met.

The workspace can be found in the corner of the living room or a separate office room. At Mjuk, you'll find stylish and practical office furniture. Our selection includes desks and many types of chairs for different needs.

Thousands of used furniture - browse and discover

The easiest way to buy & sell used furniture

Mjuk picks up and sells your used furniture - Book pickup

**Password reset links created before 1.3.2021 no longer work.** Request a new link [here](/password-reset). Enter and confirm your new password. The password must be at least 6 characters long.

If you have forgotten your password, or have sold via Mjuk but have not yet created an account, you can request a link by email to reset your password.

Most viewed furniture and our best deals – these products sell fast! Since Mjuk specializes in second-hand furniture, most of our products are available in only one piece. So act quickly on the most popular items!

Hi! We have reviewed your product and you can view the price estimates given and approve the products for sale via the following link. Best regards, Mjuk team

The Mjuk team thoroughly cleans and quality-checks all products. We use professional cleaning products. We do not accept structurally damaged or broken furniture and inspect frames to ensure high quality and durability.

We offer a 100% satisfaction guarantee and 14-day return policy on all products. You can return the item to our warehouse or book a free return pick-up. Note that the original delivery cost is not refunded.

Mjuk offers delivery options including home delivery or pick-up from our local warehouse.\n\nIf the product is already at the local warehouse, pickup is free of charge. If shipped from another country's warehouse, a small shipping fee applies. You'll receive an email when your order is ready for pickup.\n\nHome deliveries within Helsinki metro area, Turku, or Tampere are made with our own logistics. You'll get a link to select a suitable delivery time. For items arriving from other countries, delivery time is selected once products have arrived locally.\n\nFor own delivery, our team contacts you with a delivery window, and items are carried inside to your desired spot.\n\nDeliveries elsewhere in Finland are via Posti with tracking codes provided when shipped. International shipping fees apply if shipped from abroad. Delivery fees are non-refundable if you return the order.

If you order pick-up, you can collect your order from Karhunkierros 5, 01640 Vantaa. The warehouse is open Tuesdays 10:00-18:00, Thursdays 12:00-20:00, and Saturdays 12:00-16:00. Welcome!

Be the first to hear about new arrivals by setting an alert. We will email you when the product you're looking for arrives.

Don't miss new arrivals

You can choose your delivery time after purchase. Note that slots may fill quickly.

In the Helsinki metropolitan area, Turku, and Tampere you can choose the delivery time, and we carry the furniture inside. Otherwise, our reliable partners handle delivery.

Product name

The product has been added to your Wishlist. You may receive email notifications, e.g., if the price drops significantly.

Product added to wishlist

Recommend Mjuk to a friend

Oops! It seems you don't have a Mjuk account yet.

Create a Mjuk account

Filling in the sales listing is not binding. [Learn more about selling.](/sell)

Nomadic tribes in Turkmenistan are known for crafting Torkaman wool rugs—short-pile, hand-knotted rugs characterised by bold borders and a restrained colour palette of deep reds, blacks, and natural whites. Their detailed geometric patterns often symbolise elements of nomadic life, including animals, plants, and stars. Well-known Torkaman styles include Basjir, Salor, Tekke, Tjaudor, and Yomut.

Gabbeh rugs are thick, hand-knotted wool rugs traditionally made by the Persian Lori and Kashghai tribes. They are crafted using both dyed and undyed wool, often featuring shades of beige, red, orange, and deep blue. Each rug is individually handmade, making every piece truly one of a kind.

Malayer rugs are crafted by stitching together pieces of hand-knotted rugs in a patchwork style. They undergo a stone-washing process to achieve a soft, antique look and feel. This method not only repurposes existing materials but also results in distinctive rugs made from traditional Persian textiles.

Kelim rugs are handwoven wool creations made by Persian nomadic tribes. Each one is crafted using traditional techniques, resulting in a unique piece—no two rugs are ever the same. This particular rug showcases the Seneh style, recognised for its classic diamond shapes and intricate herati and boteh patterns. The edges are carefully finished and often richly decorated.

Kelim rugs are handwoven wool rugs traditionally made by Persian nomadic tribes, with each piece being one of a kind. This rug features the Kordi style, characterised by a mix of geometric patterns arranged in horizontal stripes across the surface.

Gabbeh Natural rugs are thick, hand-knotted wool rugs created by the Persian Lori and Kashghai tribes. Crafted from undyed wool, they showcase natural shades of white, grey, and beige. Every rug is handmade, ensuring each piece is entirely unique.

Vintage Royal is a collection of aged, hand-knotted Persian rugs that have been carefully stonewashed and recolored to subtly showcase their original patterns. Owning a Vintage Royal rug means having a unique antique piece crafted by Persian artisans, perfect for adding character to your home.

Tekkeh Kelim rugs are crafted from pieces of vintage Kelim wool rugs, which are stitched together and backed with fabric. This method gives new life to old materials while creating one-of-a-kind, patchwork-style rugs rooted in traditional Persian textile art.

The Abstract series features machine-woven acrylic rugs that resemble wool rugs in texture but offer greater durability and a glossier finish. Perfect for allergy sufferers, acrylic fibres do not release dust. With nature-inspired colours, these rugs bring a calming and balanced vibe to any room.

You will receive an email notification (max 1/day) when new products matching your search are published.

Login to create saved search

Saved searches

Every item is thoroughly cleaned and quality-checked by Mjuk. Unique finds at fair prices.

Our selection includes IKEA, Asko, Vitra, and Artek all together. We sell furniture in all categories from lamps and rugs to storage and sofas. We do not accept beds, appliances, very large furniture, or items with extensive glass elements or heavy damage.

Save time and effort by selling your furniture with Mjuk. We pick up unwanted furniture directly from your home. No unnecessary hassle.

As seller, you receive 60% of net sales price up to €700 and 70% of the amount exceeding €700, excluding pick-up fees. Pick-up fees depend on furniture size and are deducted only if item sells within 8 months. Sales revenue is calculated after deducting 11.9% handling, storage, and insurance fees.

We assess commission per item. As a seller, you keep on average 60-70% of successful sales.

Evaluation is based on data from 20,000+ prior sales, including condition, market price, and demand.

The higher your furniture is valued, the larger your share—up to 85%. You may be offered less if your item is valued low.

Nothing is more boring than paying bills. We never send invoices and  any pick-up fees are deducted from your share automatically before payment.

Start selling by filling product details on our site. You'll get an email estimate next business day and can decide on sale calmly. Also view estimate via your Mjuk account. Evaluation is always free.

What do I get?

100% free of invoices

Free evaluation

Save time and effort by selling furniture with Mjuk. Reach millions of potential buyers in two countries. We pick up unneeded items directly from your home. No hassle.

Effortless, smart, and sustainable

Start selling by filling in the product details on our site. After receiving a free expert price estimate, you can decide whether to sell your furniture via Mjuk.

Simply choose a suitable pick-up time and we'll carry and transport your furniture from your home, or you can bring it yourself to our warehouse. Relax — we handle the rest.

Mjuk only charges a fee for successful sales. Unsold furniture can be returned to you or donated. Payment is made directly to your account after sale.

If the furniture isn’t sold within 6 months, there are no costs to you, not even pick-up fees. Unsold furniture can be returned or donated free of charge.

How Mjuk works

Sell your furniture effortlessly through Mjuk. Everything from IKEA and Asko to Vitra and Fritz Hansen is accepted. No costs before the furniture is sold!

Sell with Mjuk

We offer special pricing for valuable and well-known design furniture to maximize your sales profit. Fill in your product details for a free valuation.

Please check your personal information below. Your furniture for sale will be picked up from the address below. Please update your address if you have moved. You can also edit your bank account number if you want the sales proceeds sent to another account. You can log out using the button at the bottom of the page.

This one-of-a-kind item has already found a new home. Browse the links below to discover something even more inspiring.

Browse the Nordics' largest selection of second-hand furniture and sustainable outlet products. All furniture, lamps, and décor items are carefully quality inspected so you can shop safely. Find renowned brands like Artek, HAY, and Kodin1—up to 60% cheaper. Sustainable interior design has never been easier!

At Mjuk you’ll find various tables for different purposes easily and affordably. Our selection includes tables for communal dining as well as surfaces for decorative objects or plants. Dining tables, coffee tables, side tables, bedside tables, and bar tables in many materials and styles, from classic to modern.